Support / Service

Our “Peace of Mind” Guarantee

At Solomon Shade Solutions, our commitment doesn't end after installation — it begins. As a family-owned, integrity-focused company, we stand proudly behind every motorized awning, patio screen, and shade system we install. If you need support, we make the process simple, prompt, and focused on your complete satisfaction.

How It Works

Simple Steps for Your Service Request

To ensure the fastest turnaround time and resolution, please follow these three simple steps when submitting a service request:

01

Detail Your Request

Use the form below to provide specific information about the product affected, the installation address, and a clear description of the issue.

02

Upload for Rapid Assessment

Attach photos of the current fixture and the problem area. Visual information allows our service experts to quickly diagnose the issue before even scheduling a visit.

03

Swift Resolution

Our dedicated team will review your submission, contact you within one business day, and schedule a service appointment or provide guided troubleshooting to get your shade solution operating perfectly.

Submit a Service Request

We respond within one business day.

By submitting this form, you agree to our privacy policy and terms of service.

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